All orders will be dispatched within one working day.
How long will it take for my package to arrive?
We use Royal Mail to deliver our perfumes and your order should arrive within 2 – 3 working days, although we ask that you allow 14 days for delivery before contacting us.
We are sorry but we are unable to accept responsibility for any delay in delivery.
Failed delivery
If you have entered your details incorrectly or failed to receive the parcel and the item is returned to us you will be charged £3.95 for extra delivery costs.
Returns / changed your mind?
We have a 14-day money back guarantee
If you return an item due to a mistake and want to exchange it for another item, you will be charged £3.95 for the extra delivery costs.
We are very confident that you will be delighted with your purchase, but we also realise that purchasing a fragrance from a website, without having tried it first, can be quite a gamble.
Therefore, if your purchase arrives and it’s not quite what you were looking for, you can return any item for a full refund or exchange within 14 days.
Simply email us with ‘I’ve changed my mind’ in the subject line.
Please include your order number in the email. Once you have emailed us, send back the item to the address below within 14 days of having received your order. The cost of returning the product to us will not be refunded. Please mark your order number clearly on the back of the package that you send back to us.
Faulty Goods
All Larome Perfumes products go through a rigorous quality checking process as part of the service we offer to you.
Therefore it’s very unlikely you will receive faulty goods from us, but in the unlikely event that this happens we will be happy to refund or exchange the product as you see fit, once the fault has been verified.
The cost of returning the product by Royal Mail second class recorded delivery will be refunded. Simply contact us as soon as you notice the fault using our contact form with ‘Faulty’ in the subject line and include details about the fault.
Please include your order number in the email.
Once you have emailed us, send back the item to the address below. Please mark your order number clearly on the back of the package that you send back to us.
Signatures are recommended when returning goods
You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost parcel you will be responsible for claiming from your delivery company – so we recommend sending the parcel using a recorded service.
Refunds
Once your item has been returned and we find everything is as expected (whether the item is faulty or sent back to us as part of the 14 Day Money Back Guarantee) we will credit the full purchase price back to the card you used to make the purchase. If the item is faulty, we will also credit the cost of returning the product to us by Royal Mail second class recorded delivery.
If you have any further questions that have not been answered here then please don’t hesitate to contact us.
More details on all these subjects are included in our Terms and Conditions so please ensure you read them before placing an order.